General Policies

Register Any Time, but Early is Best

Although you may join our classes at any time, please register early since class sizes are limited and many fill quickly.  Registering early does help ensure that you get your first choice, and that we have your child's materials for you at your first class.  If you enroll after the session begins, we will pro-rate tuition.

 

Registration

Because each Kindermusik curriculum is developmentally specific, we strongly recommend that your child is at least the minimum age by the start of the semester for the class in which you are enrolling.  If you have concerns about your child's success , we will gladly discuss your child's needs and work with you to place your child at the best level suited for him or her. 

 

Enrollment confirmation

If enrolling online, please print out the Class Enrollment Form which will list all pertinent information.  If not enrolling online, a registration form and payment must be received before your child's place in class will be reserved.  If we cannot accommodate your request, we will notify you and place you on a waiting list, offer an alternate class or return your deposit.  If you do not register on line, you will receive a phone call, email or mailed notice within two weeks to confirm your registration.

 

Non-enrolled Siblings

Due to limited class sizes and unique class settings in Village and Our Time classes, we regret that we are unable to accomodate non-enrolled siblings, except for those young enough to stay contented in a carrier or stroller during class.  Siblings of students enrolled in Imagine That! or Young Child ar welcome to join us for Sharing Time.  Siblings eligible to be in the same class must both be enrolled.  We understand that on an occasional basis due to pre-school and elementary school schedules than an older sibiling may need to attend.

 

Village Families

Families enrolled in Village classes are asked to contribute one container of Wet Ones Wipes (anti-bacterial and safe for babies-no chlorine) due to the large amount of instruments and props that are "mouthed".

 

Closings and Inclement Weather

To find out if classes are cancelled due to bad weather, please call 513-231-3973 to listen to the answering machine.  For morning classes, the message will reflect closings by 7 am.  One or two hour delays do NOT affect Kindermusik classes.  If a class needs to be cancelled due to teacher illness, everyone in the class wil  be phoned.  The semester will be extended so that all 15 classes are tuaght.  For the spring term, class may be made up during the two-week spring break.  Only one "snow" day will be made-up (if there are two Wednesday snow days, one Tuesday and one Monday, the session will be extended one Monday, Tuesday, Wednesday, not two Wednesdays). 

 

Illness

Please DO NOT bring your child to class if he/she is ill.  Please refer to the following guidelines used widely through out schools:

Do not bring your child to class if your child has a fever of 99 degrees or higher.   If your child has a contagious ailment (virus, conjunctivities, poison ivy, etc), if your child has a thick yellow/green mucus nasal discharge, or if your chilod is throwing up or has thrown up within the last 24 hours.  Your child must be fever-free for twenty-four hours before returning to class. 

Our first concern is what is best for your child.  If you miss a class and would like to make it up, please call to find yout which class days and times would work.  Please do not just "show-up" as some classes are full and cannot accommodate more than 8-9 children.  However, make-ups are possible when we know in advance of an opening, due to another family's plans.  Please email this info to Cathy Siebert.  Thank you, families, for keeping me posted when you will be absent.  it helps me help others.  Note: not all children adapt easily to a different class/room/teacher.  Our first concern is what is best for your child. 

 

Food, drinks and diapers!

Please refrain from bringing toys, food, sipper cups and other drinks into class.  Please take care of bathroom needs prior to class.  Please try to keep pacifiers out of sight for the duration of the class.  We don't want to accidentally "share" besides, we are encouraging vocalization and language development.  The teachers have a "Treasure Box" in class in which children are invited to put toys/pacifiers during class;  please do not forget to retrieve treasures at the end of class.  Please discard diapers in the trash receptacles outside of the buidilng. 

 

Bring a Friend Month

March is the designated month to bring a friend to class.  We are happy to accomodate friends at other times if scheduled ahead of time (call 231-3973). 

 

Discounts

Tell all your friends!  For each child you refer to our program who registers for the first time, you recevie a $10 referral refund. 

 

Refund Policy

Our studio offers the following refund policies. Only one policy will apply to the class your child is registered for. The class description and the registration process will identify the exact refund policy for the class you have chosen.

Studio Refund Policy
Deposits are not refundable, but tuition and materials fees are refundable if we are notified in writing or by email 2 weeks prior to the start of the class.

Refund Policy
Deposits are refundable if we are notified in writing or by email 2 weeks prior to the start of the class (one week before a individual camp).  After that point, all is refundable but $10.00.  Once materials have been given, they may not be returned nor will a refund be given.  If you aren't completely happy with your Kindermusik experience after tattending at least five classes, we'll refund or credit all of your tuition except for the $10 and the cost of Home Materials which are yours to keep and enjoy. 

Privacy Policy

We promise to respect your privacy. We do not sell, rent, loan or transfer any personal information regarding our customers or their children to any third parties. Any information you provide about yourself or your children is held with the utmost care and security and will not be used in ways to which you have not consented.

Information gathered on our web site is collected and used by us and Kindermusik International. We will not collect any personal information about adults or children except when specifically and knowingly provided by them. If we collect any personally identifiable information about children, we will first obtain their parents' consent. Examples of personally identifiable information include full name and birth date.

Use of Information

Information collected by us is used internally by our authorized individuals for three main purposes. First, we may collect information for improving our site by seeing which areas, features, and products are most popular. Second, we may collect information in order to personalize the site for our customers. Third, we may collect personal information from visitors who request additional information about Kindermusik or our studio, a Free Preview Class Coupon, or who choose to register for classes online.

We hope that you will want to provide information about yourself, because it will make your experience here more valuable to you. If you are comfortable sharing some basic information, you will receive enhanced services that are impossible to offer to anonymous users. Examples of such services may include email notices of special and discounted items, e-newsletters, and special mailings related only to this studio. In addition, you may choose to receive occasional emails from Kindermusik International, including free developmental activities and special offers.

On occasion, we may also share non-personal, summary information regarding our customers with unrelated third parties (for example, we may publicly disclose the aggregate number of registered users of our web site). However, we will not share any personal information about any particular customer.

Security

Registering for class online is a completely safe experience!

We use SSL (Secure Sockets Layer)--the highest standard in online encryption technology--to ensure that your personal and credit card information remains secure. SSL encryption allows you to register with confidence, knowing that only you and Kindermusik have the ability to access your information.

Keeping customer information private and secure is a top priority.

Whenever you access a secure page on our site, the information you send is immediately encrypted for your protection. There are two simple ways to see if you are on a secure page:

  • Look at the URL (website address) in your browser. If you are connected to a secure server, the URL will always begin with "https" rather than "http."
  • Most browsers display an icon that indicates whether or not you have a secure connection. Look for the unbroken key or closed lock icons in the bottom left or right corner of your browsers.
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